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Human Resource Policy Manual
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Section: |
Communication Procedures |
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Subject: |
Correspondence |
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Policy: |
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Code: |
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Issued: |
8/9/02 |
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Association Adoption: |
5/6/04 |
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Association Effective Date: |
6/10/04 |
Written Communication - An employee who receives a memo, fax, letter, telegram, e-mail, legal notice, summons, or other form of written communication of an adverse nature to the Association should immediately forward the document to the employee's supervisor so that it may be dealt with effectively.
Verbal Communication - An employee will treat all constituent complaints seriously and professionally. In the event the constituent's complaint cannot be resolved to the constituent's satisfaction, the employee should immediately notify the employee's supervisor or designee.
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