Personal Effectiveness
Competencies included in this domain represent motives and traits; as well as interpersonal and self-management styles. Personal Effectiveness Competencies include:
Interpersonal Skills – Displaying skills to work with people
- Demonstrates concern for others by being sensitive to their needs and feelings
- Shows understanding of others behavior by demonstrating appropriate responses
- Demonstrates respect for the opinions, perspectives, customs and individual differences of others by including others in problem solving and decision making
- Maintains open communication with others
- Recognizes and accurately interprets the verbal and nonverbal behaviors of others
- Demonstrates flexibility and open mindedness when dealing with a wide range of people
- Listens to and considers others' viewpoints and alters own opinion when it is appropriate
Integrity – Displaying accepted social and work behaviors.
- Treats all in a fair and equitable manner
- Behaves ethically through responsible use of company time and property
- Reports unethical behavior demonstrated by others to supervision
Professionalism - Maintaining a professional presence and adhering to ethical standards.
- Demonstrates self-control by maintaining composure and keeping emotions in check even in difficult situations
- Maintains a professional appearance by dressing appropriately for the job and maintaining personal hygiene
- Uses professional language when speaking with supervisor, co-workers and customers
- Is free from substance abuse
- Maintains a positive attitude
- Takes pride in one's work and the work of the organization
Initiative – Goes beyond the demands of the job.
- Pursues work with energy, drive, and a strong accomplishment orientation; persists and expends extra effort to accomplish tasks even when conditions are difficult or deadlines are tight; persists at a task or problem despite interruptions, obstacles, or setbacks.
- Goes beyond the routine demands of the job; takes initiative in seeking out new work challenges and increasing the variety and scope of one's job
- Establishes and maintains personally challenging but realistic work goals; exerts effort toward task mastery
- Working independently; develops own ways of doing things; is able to perform effectively even with minimal direction, support or approval and without direct supervision.
Dependability & Reliability - Displaying responsible behaviors at work.
- Comes to work when scheduled and on time
- Complies with company policies
- Does not attend to personal business while on the job
- Manages stressful situations effectively
- Fulfills obligations of the job
Willingness to Learn – Demonstrating an interest in learning.
- Demonstrates an interest in personal learning and development; seeks feedback from multiple sources about how to improve and develop, and modifies behavior based on feedback or self-analysis of past mistakes.
- Takes steps to develop and maintain knowledge, skills, and expertise necessary to achieve positive results; participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills.
