Consumer Issues

Consumers today must make decisions about a range of diverse and often complex issues, from making wise purchases of products and services, to avoiding identity theft and financial scams. To help you make informed decisions about these and other important issues, Cooperative Extension provides a wealth of unbiased, researched-based information in a variety of forms.

CCE-Tompkins offers fact sheets and other research-based information to help you make informed decisions about buying anything from a used car to an insurance policy for your home. We also provide information -- on our website and through public advisories -- about recent product recallsand other current issues in the news that are of interest to consumers. You'll find many of these resources and other useful links here on our web site.

If you have a question on how to solve a consumer complaint, call our Consumer Helpline at (607) 272-2292 and a trained volunteer will be happy to assist you.

We also offer public programs on consumer issues. Each month, a representative from the New York State Attorney General's Office gives a live presentation at our Education Center on a topic of consumer interest, then meets individually with consumers about problems they've been unable to resolve. The presentations are free and open to the public, and are rebroadcast on local public access television Channel 15 on Mondays.

Last updated October 5, 2016